Privacy Policy for Talentory Productions
Last updated: 19th January 2026
This Privacy Policy explains how Talentory Productions Ltd ("we", "our", or "us") collects, uses, and protects the personal information of users who interact with our website and our mobile app ("Talentory Productions App").
1. Information We Collect via Our Website
We may collect personal information such as:
- Your name, email, and phone number (e.g., through contact, event or donation forms)
- Information provided during newsletter sign-ups or event registration
- Device information (browser type, IP address)
How We Use It:
- To respond to inquiries
- To provide updates and news
- To process donations securely
- To improve the website experience
2. Information We Collect via the Mobile App
When you use the Talentory Productions App, we may collect the following information based on your permissions:
App Permissions
Your device may prompt you to allow the following:
- Location Access: Used to provide region-specific content and analytics.
- Storage Access: Required for saving media (like downloaded episodes or artwork).
- Microphone Access: For recording voice notes or interacting with audio features.
- Camera Access: Used for profile photo uploads or QR code scans (when applicable).
We only request these permissions if required by a specific feature in the app. You can control these settings in your device's permissions manager.
3. Audio/Video Streaming and Third-Party Tools
The app and website may include embedded videos, audio streams, or donation forms via:
- Bunny.net for streaming media
- Vimeo or YouTube for trailers
- Spotify or Icecast for radio streaming
- Paystack for donations
These services may collect anonymised usage data. We do not store your financial details.
4. Data Sharing
We do not sell your personal data. Your information may be shared with:
- Payment processors (e.g., Paystack, Intasend, PayPal)
- Hosting providers
- Analytics services (e.g., Google Analytics)
5. Your Rights
You have the right to:
- Access your personal information
- Request the deletion of your data
- Opt out of communications
Contact us at info@talentorypro.com for any requests or clarifications.
6. Event Registration & Activations
When you register for an event, conference, concert, screening, activation, or purchase tickets through our website, we collect certain personal information necessary to process your registration and communicate with you regarding the event.
This may include:
- Full name
- Email address
- Phone number
- Ticket type purchased
- Payment confirmation details
- Transaction reference number
This information is used strictly for confirming your registration, sending event updates and logistical information, issuing receipts and verification details, event reminders and follow-up communication, and future event updates (where consent is provided).
We do not sell, rent, or share your personal information with third parties for marketing purposes. All payment transactions are processed securely through approved payment gateways. We do not store full card or mobile money details on our servers.
7. Security
We implement reasonable security measures to protect your data, including encryption and secured third-party platforms. However, no system is 100% secure.
8. Changes to This Policy
We may update this policy periodically. Please check this page often. Continued use of our services means you agree to the updated terms.
9. Contact Information
For questions or clarifications, contact:
Talentory Productions Ltd
Email: info@talentorypro.com
Website: www.talentorypro.com
Terms & Conditions
Last Updated: 22nd May 2026
Welcome to Talentory Productions Ltd ("we," "our," or "us"). By accessing or using our website www.talentorypro.com, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By accessing this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you disagree, please discontinue using our website immediately.
2. Use of Our Website
You agree to use this site only for lawful purposes. You may not use it in any way that could damage the site or impair the access of others.
3. Intellectual Property
All content, logos, videos, images, and materials on this website are the property of Talentory Productions Ltd unless otherwise stated. Unauthorised use or reproduction is prohibited.
4. Purchases and Payments
When purchasing digital or physical products, you agree to provide accurate billing information. All sales are subject to our refund and delivery policies.
5. Events and Services
For event bookings, media production, or collaborations, specific agreements will be made separately. These Terms govern general website interactions only.
6. External Links
Our website may contain links to third-party websites. We are not responsible for the content or policies of those sites.
7. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect and use information.
8. Limitation of Liability
We are not liable for any damages arising from the use or inability to use our website or services.
9. Changes to Terms
We may update these Terms periodically. Updates will be posted on this page with a revised "Last Updated" date.
10. Contact Us
If you have any questions regarding these Terms, please contact us:
info@talentorypro.com
+254 732 649 359
www.talentorypro.com
Return & Refund Policy
Last Updated: 2nd October 2025
At Talentory Productions, we value your trust and are committed to ensuring transparency, quality, and satisfaction in every purchase or experience you have with us.
This policy outlines how we handle returns, refunds, and cancellations for all products and services available through our platforms.
1. Digital Products (Films, Music, Media & Downloads)
All digital purchases — including films, documentaries, shows, soundtracks, and downloadable media — are non-refundable once accessed, streamed, or downloaded. This is because digital files are immediately available and cannot be returned once delivered.
However, you are entitled to support or a refund if:
- You were charged more than once for the same product.
- You received the wrong file or link due to a system error.
- You experienced technical issues preventing access after successful payment.
Please contact us within 7 days of purchase via sales@talentorypro.com for resolution.
2. Physical Products (DVDs, Merchandise, or Promotional Items)
We accept returns and exchanges for eligible physical products under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- You must contact us within 14 days of receiving your order to initiate a return.
- Return shipping costs are the buyer's responsibility unless the product is defective or incorrect.
Once we receive and inspect your item, we'll confirm via email whether your refund or exchange is approved. Approved refunds are processed within 7–10 business days to your original payment method.
3. Event Tickets & Pay-Per-View (PPV) Access
Tickets and Pay-Per-View purchases are non-refundable once confirmed. Refunds are only issued if:
- The event is cancelled or rescheduled by Talentory Productions or any parties using our Ticketing platform.
- You were charged twice or received an invalid access link.
If eligible, your refund will be processed within 10 business days of notification.
4. Cancellations
Orders for digital content cannot be cancelled once payment is completed. Physical product orders may be cancelled before shipment by contacting us promptly via email.
5. Customer Support & Contact
We're here to help! If you have any questions, refund requests, or concerns, reach out to us via:
📧 info@talentorypro.com / sales@talentorypro.com
📞 +254 732 649 359
🌐 www.talentorypro.com
6. Policy Updates
Talentory Productions reserves the right to modify or update this Return & Refund Policy at any time. Changes will take effect immediately upon posting on our website.
Website Cookie Policy for Talentory Productions
Effective Date: November 14, 2025 · Last Updated: June 09, 2026
1. Introduction
This Cookie Policy explains how Talentory Productions ("we", "us", and "our") uses cookies and similar technologies to recognise you when you visit our website at https://talentorypro.com. It explains what these technologies are, why we use them, and your rights to control how we use them.
2. What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work or to work more efficiently, as well as to provide reporting information.
3. How we use cookies
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons for our website to operate, and we refer to these as "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users, thereby enhancing the experience on our website.
4. Categories of Cookies We Use
- Strictly Necessary Cookies: Essential for you to browse the website and use its features, such as accessing secure areas.
- Performance and Analytics Cookies: These cookies collect information about how you use our website, such as which pages you visit, to help us improve the site's performance.
- Functionality Cookies: These allow the website to remember choices you make (such as your user name or language) to provide enhanced features.
- Advertising Cookies: Used to deliver advertisements more relevant to you and your interests.
5. How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager provided by CookieYes on our site. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Strictly necessary cookies cannot be rejected as they are strictly necessary to provide services to you.
6. How to Manage Consent via CookieYes
You can change or withdraw your consent at any time by clicking the "Cookie Settings" or "Revisit Consent" icon, usually located at the bottom-left of your screen. This will reopen the consent banner and allow you to modify your settings or withdraw your consent entirely.
